A: Internet North currently operates 2 modem pools; 14.4K and 28.8K. If you have a 28.8k modem, set your dialing program to connect to (403) 873-9914. By the way (BTW), the 14.4K modem number is (403) 873-6222. If you are calling locally from Yellowknife, there is no need for the (403).

A: Make sure that your port speed is set correctly for your modem. If you use a 14.4K modem, your port speed should be 19200. If you use a 28.8K modem, your port speed should be 38400. If you use a 33.6K modem, your port speed should be 57600. Due to the fact that the PPP (point to point) protocol uses it's own compression techniques, setting a port speed of 115200 on your modem will sometimes overflow your modem buffer and cause a slower throughput when accessing the Internet.


Q: My modem will only connect at 9600bps and I have a 14.4K (or 28.8K) modem. What now?

A: Try setting your baud rate at 19200bps (for 14.4K modems), or 38400bps (for 28.8K modems). You should also contact your phone company to verify that you can use a 14400bps or 28800 modem on your telephone line. When operating at a faster port speed than your modem's carrier rate (ie: 14.4K), make sure that you have hardware flow control enabled on your dialer software and your modem.


Q: What happens if an extension phone is picked up while I'm using the Internet?

A: You'll probably be disconnected.

Installation & Dialing (Windows 95)

Q: I can't get my dialer to dial the modem. I go to the dialer menu, pick connect and it just sits there. Now what?

A: If you have any fax software running, close it and try again. In Windows, only one program can access the modem so if your fax software is running, you will have a problem.

A: If you have an external modem, make sure it is turned on and that the cable is plugged into the back of it.

A: Verify that your modem is on the proper COM port.


Q: What's my IP address?

A: You don't have a static IP address. Each time you call and connect to Internet North, your IP address depends on the answering modem. Each Internet North modem has a preassigned IP address. If you would like to find our your IP address, access our Customer Service section on the web.

Q: I can usually dial out, but now I can't. I didn't change anything.

A: Make sure you're not running any fax software.

Q: After I connect I get garbage on my screen but nothing else.

A: Try a new initialization string. They’re at the back of this appendix.

Q: When I'm trying to log in, I'm getting a message ACCESS DENIED. Why?

A: Make sure your caps lock key isn't on... Usernames and passwords are case sensitive.

A: Use the same password which you use when you're logging in.

Q: When I try to check my mail, my program says "UNABLE TO ACCESS MAILBOX - IS ANOTHER SESSION ACTIVE?"

A: Your modem probably dropped it's Internet connection while you were checking your eMail. Just try back in a few minutes.

A: Try accessing the site again. This is a known bug with Netscape.

A: Try accessing www.internorth.com. If you can't connect to this address, your Internet connection has probably dropped and you should reboot your computer and connect again.

A: If you still can't access the remote site, but can access www.internorth.com, their remote site is currently down or unreachable... Try again later.

Q: When I'm downloading a file, Netscape pops up a message and asks if I'd like to configure a viewer, or save to disk? What should I do?

A: If you want to download the file, tell Netscape to save the file to disk.

Q: I told Netscape to save a file to disk, now it says Insufficient Disk Space!

A: Delete some files from your hard disk, save the files onto a different disk or purchase an additional hard drive.

Q: Netscape can't access some sites. Why?

A: Some sites are very busy and can't handle a large number of connections. Try connecting to the site at a different hour of the day, when there may be less people accessing it.